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Full Scaling Recipe
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Stress Test 1: High quality People machinery
Stress Test 2: Scalable Operating Leaders
Stress Test 3: Governance Rigour
Stress Test 4: Clarity on value & cost of Ops
Stress Test 5: Mid and Long-term Design Capabilities
Stress Test 6: Code Red processes
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I have high quality People factory across hiring, training and people management that allows easy scaling & great customer experience
No
Partially
Yes
I have strong operating leaders and they can scale with the business over the next 2-3 years
No
Partially
Yes
My Operations are driven with a lot of rigour each day through the right real-time dashboards and metrics
No
Partially
Yes
The overall understanding of Operating Cost and its biggest levers is very good and we are making good progress each quarter on them
No
Partially
Yes
I have a clear roadmap on the top long term initiatives needed in Operations for scalability & experience and we have high caliber Design folks owning them
No
Partially
Yes
We have the right processes to avoid and manage High Severity issues e.g. Sexual harassment or physical harm to a customer
No
Partially
Yes
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